Cancellation & Refund Policy

About this policy

AVENITE TECHNOLOGY LTD provides managed technology services. Projects may be divided into milestones so the customer funds the agreed stage before chargeable work starts.

Before work starts

If a funded milestone has not started, Avenite will review a cancellation or refund request against the agreed scope, payment status and any applicable statutory rights.

After work starts

Where work has already started at the customer's request, amounts may be due for services already supplied or costs properly incurred. Avenite will identify completed work, work in progress and any unused amount when reviewing the request.

Completed digital work and services

Refund eligibility depends on the nature of the service, the stage of delivery, the contract and applicable law. This policy does not remove or limit rights that cannot legally be excluded.

How refunds are processed

Approved card-payment refunds are submitted through Avenite's payment provider. The customer workspace keeps the related payment, invoice and refund record.

How to request cancellation

Use your Avenite project conversation or Support in the customer workspace so the request remains attached to the project record.

This policy should be read with the Terms and Privacy Policy.